1. If at any time you have a complaint about any of the services that we have undertaken to provide to you in accordance with our written agreement, you may make a complaint to:
    • Mr. Munish Sekhri – Founder / Licensed Immigration Adviser handling your immigration matter by email at: munish@sekhris.com or by phone: +91-98880-36666.
    OR
    • If you would prefer to discuss the complaint with someone other than your licensed immigration adviser, you may contact: Mrs. Deepshikha (Public Relations Officer & Licensed Immigration Adviser) at our office by email at: deepshikha@sekhris.com or by phone: +91-8283800200.
    OR
    • You may send your complaint in writing to:  
    Legal Name: Munish Sekhri and Sons (HUF), 
    Operating as: Sekhris Academy | Immigration | Infotech 
    Legal Address: Level 3, SCO 142-143, (DNR Towers) D Block, Opposite StarBucks Coffee, Ranjit Avenue, Amritsar 143001, Punjab, India

  2. We will send you an acknowledgement of your complaint in writing within four (4) working days of receiving it.
  3. We would be happy to meet with you at any time to discuss the nature of your complaint, so that we can attempt to resolve it fairly and promptly between ourselves. You can bring any support person you wish to such a meeting.
  4. We would also be happy to arrange a mediator to attend a meeting if you wish.
  5. We will formally reply to your complaint within 10 working days of meeting with you, or receiving the full details of your complaint.
  6. If you are not happy with our response to your complaint, and you feel that we have demonstrated one or more of the following grounds for complaint – negligence, incompetence, incapacity, dishonest and misleading behaviour, or have breached the Licensed Immigration Advisers Code of Conduct – you may complain to the Immigration Advisers Authority (the Authority) at the following address:
    • The Registrar of Immigration Advisers Immigration Advisers Authority 52 Symonds Street, Grafton, Auckland PO Box 6222, Wellesley Street, Auckland 1141, New Zealand Phone: 0508 422 422 (within New Zealand) Phone: +64 9 925 3838 (outside New Zealand)
  7. A complaint made to the Authority must be in writing and specify the ground or grounds that form the basis of your complaint. You can use the Complaint Form which, together with other information on the complaints process, is available on the Immigration Advisers Authority website, at www.iaa.govt.nz, where you will also find the Authority’s contact details.

  8. Internal Complaints Online Submission form: (google form link)
    Download the Complaints Flow Chart of Immigration Advisers Authority
    https://www.iaa.govt.nz/assets/documents/iaa-complaints-flow-chart-a4.pdf

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