Our Professional Responsibilities towards our clients and stakeholders:

General:

  • We Safeguard Your Privacy: We actively protect your private information, ensuring confidentiality unless you’ve given us explicit consent to share it or there’s a legal requirement for disclosure.
  • We Operate Transparently: We communicate all costs, processes, and potential outcomes clearly to avoid surprises. Hidden fees and unexpected complications don’t align with our ethos.
  • We Offer Competent Services: We are committed to providing services at the highest level of our abilities. Continuous staff training and development are part of our ongoing commitment to you.
  • We Offer Competent Services: We Uphold Integrity: Our business operations are always honest and ethical. We avoid conflicts of interest and disclose any that may arise to maintain your trust.
  • We Offer Competent Services: We Maintain Professionalism: Respect and courtesy guide every interaction with you. We embody professionalism in all our activities to reflect positively on our company.
  • We Offer Competent Services: We Ensure Promptness: Timeliness is central to our service delivery. We keep you updated on your application’s progress and quickly respond to your inquiries.
  • We Offer Competent Services: We Adhere to Laws and Regulations: We abide by all relevant laws and regulations, including those related to data protection, consumer rights, and immigration.
  • We Offer Competent Services: We Market Responsibly: Our marketing and advertising are honest and accurate. We don’t make false or misleading claims about our services.
  • We Offer Competent Services: We Respect Diversity: We treat all clients fairly, regardless of their race, religion, gender, age, nationality, or any other characteristic. Everyone deserves respect.
  • We Offer Competent Services: We Pursue Continuous Improvement: Based on your feedback and industry changes, we regularly review and enhance our services to serve you better.

These commitments reflect our dedication to maintaining high professional conduct standards, honouring your rights, and fostering a reputation for excellence and integrity.

We are Licensed Immigration Advisers and are governed by New Zealand Legislation and the Licensed Immigration Advisers Code of Conduct 2014 developed by the Registrar of Immigration Advisers and approved by the Minister of Immigration in accordance with section 37(4) of the Immigration Advisers Licensing Act 2007.

Code of conduct

Licensed Immigration Advisers Code of Conduct 2014.

This code of conduct sets out the required standards of professional and ethical conduct for licensed immigration advisers and can be read on https://www.iaa.govt.nz/for-advisers/code-of-conduct/.

Download a Copy of the Code of Conduct 2014

https://www.iaa.govt.nz/assets/documents/tools/code-conduct-2014.pdf 

Professional Standards of the LIAs

By law, we as LIAs must give and explain this Professional Standards leaflet to every client. 

Download a Copy of the Professional Standards: 

In English: https://www.iaa.govt.nz/assets/documents/professional-standards.pdf 

In Hindi: https://www.iaa.govt.nz/assets/documents/professional-standards-hindi.pdf 

In Punjabi: https://www.iaa.govt.nz/assets/documents/professional-standards-punjabi.pdf 

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